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Senior Support Worker – Job Vacancy



Job Profile:

  1. To co-operate with your Team Leader in providing a happy, caring environment for service users. To provide the highest standards of holistic care and attention and providing both personal and emotional support to clients in supported living and community settings. 
  1. To enable the clients to live independently in their own homes and communities, either individually or in small groups, or with their families, promoting autonomy and independence.
  1. To co-operate with your Team Leader in ensuring you are conversant with the companies Policies and Procedures. You are also expected to ensure you adhere to the Care Quality Commission (CQC) Standards at all times and meet their requirements.
  1. To do everything possible to help create good working relationships and full co-operation between care workers, families, clients and professionals.


Responsible to:        

  • Firstly, Team Leader
  • Direct Line Manager
  • Director
  • Human Resources


Responsible for:      

  • Clients



  1. To establish and maintain good working relationships with all Clients and their family
  1. To be sensitive and aware of the need for good relationships and communication with relatives, guardians, advocates and professionals involved with the client.
  1. To ensure the Team Leader are kept informed of your clients’ progress, or any problems which may arise.



  • Supported Living Services. You may be required to work at any location when required.



  • You will be accountable according to that stated within this document that applies to your role as Support Worker. You will therefore have a clear and concise understanding of what is expected of you as a Support Worker and how your service is run.



  • To work with clients in the home settings and in the community.
  • Able to work individually and in a team environment
  • To assist clients to make their own decisions and control their own lives in a variety of situations (personally, emotionally and financially).
  • To ensure at all times clients are treated with respect and valued as a person and that their right to privacy is upheld.
  • To respect the rights of individuals and to promote independence.
  • To use the relevant Aldanat Care documentation to record activity with the client and ensure all information relevant to the client or service provided is accurately communicated to the office or between office and client.
  • Complete and update support plans and risk assessments in a competent and timely manner and support the Team Leader where necessary.
  • Ensure that the risk assessment is followed and alert your Team Leader to any concerns.
  • Ensure the clients support / care plan is followed to promote the individual’s outcomes
  • Complete the daily entries as an accurate record and maintain files and other records (e.g. daily activities; food; self care; medication), in accordance with registration and legal requirements.
  • Dispense medication if and when required according to medical instructions and dependant on your training and authorisation to do so
  • To ensure that the appropriate time sheet is provided to your Team Leader on a weekly / monthly basis on the current relevant documents issued
  • To ensure that any changes or alterations that are made to the running of the service are implemented accordingly with direction / authorisation from your Team Leader
  • To support your Team Leader with any involvement with the transition of clients into the service
  • To maintain positive relationships with the client(s), families and professionals
  • Promote the individual to enhance and develop their daily living skills including helping them to choose and buy clothes, wash and iron garments, help menu plan and assist with preparation or cooking where able to do so.
  • Support as required any clients who may need assistance with personal care i.e. toileting, bathing, shaving etc.
  • Helps clients maintain and keep their environment clean and support them with housework to maintain a high standard.
  • Assists clients to manage their personal finances and budget and follow the organisation’s policies and procedures.
  • Support the individual to maintain their tenancy agreement and where necessary support the tenant in dealing with landlords, workmen and, if necessary, deal with any neighbourhood disputes (if appropriate)
  • Offers support and assistance to access community based activities, leisure time, education and supported employment.
  • To ensure you are compliant with the Policies and Procedures set out by the company.
  • Ensure you are conversant with the guidance on reporting sickness and requesting annual leave
  • Support your Team Leader in the interviewing process in relation to recruitment
  • Support your Team Leader to induct new members of staff ensuring the completion of induction handbook is returned to the staff files no later than the 13th week of the induction period
  • To support your Team Leader in their absence to enable the effective running of the service
  • You are responsible for being a direct support to your Team Leader in relation to any matters that involve the running of the service
  • Protects the welfare of tenants and follows the organisations and SOVA policy and procedure reporting any acts of abuse or poor practice.



  • Works well with other colleagues and demonstrates respect towards others.
  • Acts as a positive role model to both tenants and offers support to new staff.
  • Demonstrates flexibility in order to deliver a high quality service.
  • Deals with issues promptly and notifies the Team Leader if assistance needed.
  • Demonstrates honesty and integrity towards others.
  • Understands the importance of maintaining professional boundaries.


Continuous improvement

  • Seeks to enhance own knowledge and development.
  • Takes responsibility for attending training and keeping up to date with mandatory courses.
  • Attends for regular staff meetings (if appropriate) and contributes to them in a professional manner.
  • Attends for regular supervision and participates in own appraisal to enhance development.
  • Builds positive relationships with tenants, families and other professionals.
  • Represents the organisation in a professional manner.
  • To ensure that any matters concerning individual service users are kept strictly confidential to the society, its staff and management. However if the client is deemed at risk of harm to themselves or others, then you are responsible for reporting this immediately to your Team Leader as a potential safeguarding issue.
  • To carry out any other duties which may be agreed from time to time, in discussion with the Team Leader, Direct Line Manager and/or Direct Manager and which relate to the service users’ welfare and development.


This is intended as a guide to the main responsibilities of the post, and is not an exhaustive list of duties. This job description is subject to amendment, following consultation with the post holder.